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How NOT to Sell a Warranty Renewal

  
  
  

I have been receiving voicemail messages letting me know the warranty on my Audi has expired.  In the messages they further explained that if I wanted to renew the warranty I needed to call a specific phone number. When I called I was asked if I wanted to renew my warranty agreement. I asked, "What are the terms of my current agreement?"

I was informed that due to security measures they could not reveal that information to me. My response was, "Let me see if I understand this call. You called me to let me know the warranty on my car has expired and would I like to renew it? When I ask what the terms are of my current agreement you tell me you can not reveal this information to your apparent customer." The salesperson responded, "Yes, that is correct. Would you like to renew?" I asked the salesperson to tell me more.  With that the salesperson, who by the way was in no way associated with Audi, described a ton of benefits that included a hotel room, a rental car, food allowance and telephone calls. After listening to ten minutes of the benefits list I went comatose from information overload. I think they may even have offered a babysitter as long as my child was in the car at the time of the breakdown of my transmission, I was not using a cell phone, my child had eaten a hearty breakfast, the breakdown had not occurred on a weekday before 9:00am on a major highway or after 9:00am on a local road and my child was on the way to school.

The fee for this service was a deposit of $495.00 in addition to $285.00 per month for a period of five years. I asked the salesperson to send a contract to my e-mail address so I could review the details of the agreement. I was told that because my car was a 2006 they could not send me an e-mail.  The agreement had to be conducted by phone and they would be happy to take my credit card to start the renewal of my warranty. I politely thanked them for the fantastic offer but then declined.

What were they thinking? Yes, some of these scam artists are so enamored by their ability to come up with these scams they miss the obvious.

COMMENTS

It is always exciting to here from you and your fine organization. This truly is a situation that is indeed interesting. Today one can not tell to easily “Fact From Fiction”. 
 
 
 
 
 
 
 
Thank you for thinking of me . I hope your business is great and all is well with you and your family. 
 
 
 
 
 
 
 

posted @ Tuesday, April 21, 2009 11:58 AM by Henry J. Coffey


Holy crap! The same guy called me only I have a Lexus! Maybe we should carpool when our cars break down. 
 
PS - I asked to speak to their Supervisor - no such dude exists. Wow!!

posted @ Tuesday, April 21, 2009 4:55 PM by trish bertuzzi


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