My family and I are the new proud owners of a Bose surround sound system. Being handy around the house I made the decision to do the install myself. At one point in the install I got stuck. I called the Bose store in the Short Hills Mall, New Jersey and spoke with Dave Cesaretti the store manager.

Dave helped me through the install. While Dave was helping me I looked at the clock and realized we had been on the phone for one hour and fifteen minutes. Feeling guilty I apologized for keeping him on the phone so long and suggested I get off since he had other customers in the store to help. I was in a state of total shock when Dave told me not to worry about it because the store had been closed for the past hour and a half and was happy to continue to help me until the system was up and running.

Now while Dave is the store manger he clearly has a Presidential Mindset. Dave in a sense is not selling stuff. Dave is building relationships, helping his customers and is committed to their enjoyment.

I am so impressed with his willingness to go above and beyond the call of duty.

When we look for Top Performers for our clients we look for people like Dave.

The Top Performer is not just focused on the sale. They are focused on the customer having a positive experience. They want the customer to know they are important and the salesperson truly cares.

If you want to avoid hiring mistakes it is important to measure the attributes of the individual you are hiring. The attributes are what they bring to the table. In the case of Dave he is a perfect match for the job. He is patient, customer focused and a value added provider.

To learn more about Bose Systems go to Quality Service