My wife and I have been looking for a leather sectional. We went to a local furniture store and found what we wanted. In addition to the sectional we also wanted an ottoman to place in front of the sectional so we could all stretch out while watching our favorite movies.

The sectional could be delivered in four days but the ottoman might take three to four months if it was available. The sales person told us she could check to see if the ottoman was available but the vendor she deals with would not be motivated to give her info on the ottoman unless he knew she had closed us for the sectional. I told the sales person we wanted the sectional, would not sign the order form unless we knew we could have the ottoman as well.

The sales person  resisted and again insisted on her needing the order signed so she could use the order as leverage to get information we needed. Politely I let her know that getting the information I wanted was her problem and I would not give her an order without the information I needed.

Now let's deal with reality. She wanted the order and tried to close as she should.  The mistake she made was to not take responsibility for her actions. She pretty much said, I am not powerful, I can't get the information you want, it is the order that will make the difference.

As a Top Performer she should have focused on why we wanted the sectional and gone to bat for us, her customer and cross sold us the ottoman. Furthermore, it was her responsibility to get the information. Doesn't the vendor's sales person work for her?

Let's hear your comments.....AGREE? >>>>DISAGREE?